Brenikov Training has been specialising in delivering hospitality, catering and retail training for over 25 years and continues to be an industry leader. We are passionate about delivering high quality training that is both relevant and valuable to the individual and their role. We believe in adapting and personalising the training programmes we offer to meet the specific needs of our learners.

We offer an extensive portfolio of short courses including the Award for Personal Licence Holders (APLH), Food Safety, Health and Safety, and First Aid training. All courses provided are accredited by national awarding bodies. Training is delivered from our centre in Newcastle upon Tyne, on site throughout the UK at client venues and online via our online e-learning portal.

Brenikov Training work with businesses to create customized on line training programmes which are bespoke to the needs of each individual company.

One of only a small number of national training providers we offer fully funded short courses through the European Social Fund including Team Leading Principles, Conflict Management and Customer Service. This training is ideal for growing or established businesses alike who are keen to encourage and support their staff development.

Our apprenticeships can be co-funded by the government or paid for through your company levy account. These Apprenticeships are bespoke training packages, delivered in the workplace, developed to suit the needs of the individual company and its current workforce.

We are dedicated to be making a positive and effective contribution to our community and the customer service industry. With an expanding range of short courses and Apprenticeships we are able to create programmes that support your business to develop its staff and ensure your continued success.

Our Standards

  • We are a specialist training provider in the customer service industry ensuring a proactive approach to changes in trends.
  • We operate as a team with a genuine commitment to support all learners to achieve their full potential.
  • We value the contribution of all parties and encourage participation in all elements of our programmes.
  • We work closely with employers ensuring learning activities support their business needs.
  • We welcome diversity in our learner population and are committed to the provision of an inclusive learning environment. We value differences in race, gender, sexual orientation, disability, religion or belief and age, and actively oppose discrimination.

Information, Advice & Guidance

We care about the safety and well being of all our learners. We treat learners as individuals and seek to provide support and advice through their journey with Brenikov Training. We have many policies and guidance documents about protecting our learners from all risks. If you would like a copy of our latest policies please feel free to get in contact.


We welcome the opportunity to meet all interested employers and employees